Warm greetings from Herald Suites!

In the current climate of uncertainty surrounding travel, I want to take the time to write to you on behalf of everyone here at Herald Suites to reassure you that our guests’ and staff’s well-being and safety is our utmost priority, now and always.

Herald Suites is closely monitoring the global situation and is actively taking steps to mitigate the impact and spread of COVID-19, otherwise known as the novel Coronavirus. We value your trust and loyalty and we are working together to answer any questions regarding upcoming stays and events.

In the spirit of transparency, I want to summarize some of the measures we are implementing at all three of our properties in the city of Makati.

Safeguarding Guest

We are constantly in touch with local health authorities while strictly adhering to advice from the Department of Health ( DOH), World Health Organization (WHO) and the local government units (LGU).

Our greatest priority is that our guests and team members feel safe and secure at our hotels. To ensure this, our trusted industry experts have advised the following changes to our already rigorous cleaning regimens:

Everyone, including guests and team members, has easy access to health stations with handwipes, hygiene gel and temperature readers.

All Herald Staff undergo temperature screening each day to ensure a healthy work environment.

All public areas, as well as the back-of-house, are regularly and thoroughly cleaned to the highest standards, paying special attention to high-touch areas such as door handles, etc.
Ongoing training has been put in place to ensure that the staff are fully prepared to provide information and updates to our guests.

Business As Usual

At Herald Suites we are passionate travelers ourselves and we are committed to welcoming business and leisure travelers to all our hotels. Whether you are planning to travel now or in the future, you can expect to receive the same excellent service and attention to detail that our guests have come to expect at all our hotels.

The spirit of Herald Suites evokes the warmth, safety, and graciousness of old world hostelry that forms the ethos of our brand. We draw our strength from sharing our traditions of Filipino hospitality and culture in each of our properties, as such I look forward to welcoming you and exceeding your expectations.

Kindest regards,

RUBEN O. PABUSTAN
General Manager